Consistency leads to compounding, and compounding turns very little things into very big things over time. If we’re doing something that is working, we don’t stop.
Following through with what you say and promise builds trust and credibility. Showing respect and building trust within our team and with our customers are of utmost importance, and this helps drive that.
We are fortunate to be in a market with constant feedback loops with our guests, owners, and software users in real-time.
We use those feedback loops to iterate faster to improve our offerings better than anyone else in the market. As long as we do this, we’ll never run out of ways to improve and serve those we serve better.
If we add value to the market, we (and our clients) will always win long-term. If we have to make the choice, we give more value to the market than we take from it. We believe that paying it forward always wins.
Things go wrong, but assigning blame never helps. We don’t point fingers here, we’re a team.
When things do go wrong, examine the system and improve that system continuously. We always aim for constant improvement — for ourselves, each other, our company, and our clients.
We all have different and valuable perspectives that help solve problems — we always encourage each other to offer our opinions up or challenge each other’s thinking and assumptions.
Once a course of action is decided, we go all-in to make it work, even if it is not what one of us personally would have chosen in the beginning.
Through critical thinking and committed execution, we make big things happen.
We place importance on checking in on each other and always telling the truth. We encourage each other to speak out about how we each really feel or what is going on, even if it isn’t necessarily positive. Withholding information is counterprodutive to everyone involved, and we strive to eliminate that.
Problems are inevitable, but we are all about efficient problem solving and improving in the process. Surfacing problems without a solution doesn’t solve anything, but surfacing problems with a solution in mind (even if it may be wrong) at least gets us on the right path. We are a team, and we problem solve together — having an initial solution in mind makes that easier.