As an Airbnb host, five star reviews are a big deal. So when a guest who had a great stay leaves a four star review but then offers to update it to five, it can be frustrating to realize that the review may be locked in. A friend recently asked:
“We’ve had 24 five star reviews and finally got a four. The guest said they’d change it to five stars but we both already submitted our reviews. Now it seems like there’s no way to update it. Have you dealt with this before?”
If this sounds familiar, here’s what you need to know about Airbnb reviews and what to do if a guest wants to change theirs.
Airbnb’s Official Policy on Review Changes
According to Airbnb’s Help Center, once both host and guest submit their reviews or 14 days pass from the first review, the reviews are locked and become public. After that point, neither party can update the content or star rating.
Airbnb uses this policy to protect the integrity of the review system and prevent retaliation. While it ensures honesty, it also means that guests cannot update their reviews even if they want to.
Can You Ask Airbnb to Update the Review?
Unfortunately, no. Airbnb support will not update a review just because a guest requests it. The only exception is if the review violates Airbnb’s content guidelines, such as including hate speech, personal information, or false claims. In most cases, a four star review that is otherwise positive will remain as is.
What Can You Do as a Host?
While the review may be locked, you still have some options to control the narrative and maintain your credibility as a host.
Respond to the Review Professionally
If the guest left a kind comment but gave fewer stars, leave a response that is friendly, grateful, and helpful to future guests. For example:
“Thank you for your stay and kind words. We always appreciate feedback and look forward to welcoming you again.”
This shows that you are responsive and that future guests can expect a high level of service.
Focus on the Bigger Picture
One four star review in a sea of five star ratings is not the end of the world. In fact, many guests find it more trustworthy when a listing is not perfect. It shows your reviews are real and that you are consistently providing a great experience.
Improve the Guest Experience
You can also use reviews, even slightly critical ones, to improve your hosting process. Send guests a message after check-in to check on them and offer help. This can lead to better reviews and more repeat bookings. Just be careful not to pressure guests or offer anything in exchange for a good review, as that goes against Airbnb’s rules.
Final Thoughts
Once a guest review is submitted and both sides have posted theirs, the review is locked. Airbnb will not change it unless it violates their content policy. If a guest tells you they wish they could update a review to five stars, thank them, stay positive, and move on.
A perfect rating is nice, but real hosting success comes from consistency, care, and communication. One off review will not hurt your reputation if you focus on long term quality.
